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The Frequently Asked Questions are divided into the following categories:
Village Clerk's Office
Police Department
Building and Zoning Department
Garbage/Yard Waste/Trash
Water and Sewer
Trees
Snowplowing/Sidewalk Plowing
Sinking Ponds
Street Lights
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Where can I find a notary public in East Aurora?
Every bank in East Aurora has a notary public. There are also three notary publics located at 571 Main Street in the Village Clerks Office.
When I have a concern that I do not feel is being adequately addressed, how do I go about receiving assistance?
Call the Village Office (652-6000 ext. 3) for any and all matters, and the friendly clerks can direct your call or contact any of your elected officials.
For violations of the Village Code, you can call the Village Code Enforcement Officer, at 652-7591. That number is also useful if you need to inquire on a matter regarding a permit of any sort, or have questions regarding a possible building project.
If you would like to express your concerns in person to the Village Board of Trustees, we welcome your attendance and participation at a Board Meeting. Meetings are held the 3rd Monday of each month at 7:00 pm at Village Hall. In the event of a legal holiday, the meeting is moved to Tuesday @ 7:00 pm.
Water Bills
Water bills are issued quarterly, during the months of March, June, September and December. Bills are due 25 days from the issue date in the net amount. After that date, the gross amount is due and a 10% late fee is assessed. If the bill remains unpaid after 50 days, a service fee of $10.00 is applied and subjects the user to termination of water service. Additional service fees are assessed to the account in the event the account is placed on termination status. Water users are notified via letter of their account status.
Any questions regarding your bill should be directed to our billing department at 716-652-6000, ext. 221.
Payments for Water Bills
The Village Hall is open 24/7 and there is a drop box located in the Village Clerk's office door where payments may be deposited. Payments left in the drop box on the weekend following a given due date will be accepted without penalty on the following Monday or next business day if it is a holiday.
Also note that if payments are made by mail, the payment must be postmarked no later than the due date in order to avoid penalties. We have found that East Aurora mail sometimes takes an indirect route to Rochester, NY before making it to us and if it is postmarked after the due date, penalties are assessed.
Save time, postage and penalties by utilizing the drop box!
How do I check for leaks?
First, before going to bed, make sure there is no water running in your home. Read your water meter– don’t use any water until you re-check your meter the next morning. If the numbers have moved, there is water leaking somewhere. Toilets are the main culprits. Place food coloring or a colored juice in your toilet tank, wait about 20 minutes-if there is colored water in your bowl there is a leak.
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Does the Police Department do fingerprinting?
Yes. Fingerprinting is done Monday through Friday (except holidays) from 9:00 am to 2:00 pm for a fee of $25.00.
When will there be defensive driving classes?
Contact the East Aurora Union Free School's Adult Education at 687-2311 for dates and times.
Does the Police Department inspect child safety seats?
Yes, child safety seat inspections are conducted at the Village Hall parking lot on Tuesdays and Thursdays from 9:00am to 11:00am and 7:00pm to 9:00pm, June through September.
When I need to take care of court matters (fines, tickets, court dates, parole) where do I go?
The Town of Aurora Court is located on the second floor of Village Hall at 571 Main Street. For more information the Court Clerk can be reached at 652-5275 .
What should I do if I believe I am a victim of Identity Theft?
ID Theft can occur in a number of ways, such as dumpster diving (going through your trash), skimming (the stealing of credit/debit card numbers by using a special storage device when scanning your card), phishing (on the internet someone pretending to be a financial institution or company through spam to get you to reveal personal information), or old fashioned stealing.
ID Theft can be deterred by shredding discarded financial statements, protecting your social security number by giving it out only when absolutely necessary, don’t give out personal information over the phone unless you know who you are dealing with, never click on links of unsolicited emails, keep your personal information in a secure place.
When ID Theft occurs place a “fraud alert” on you credit reports, which tells creditors to follow certain procedures before they open new accounts or make changes in your information. Also close accounts that have been tampered with or established fraudulently, file a police report in case creditors want proof of a crime, and report the theft to the Federal Trade Commission
For more information talk to a Police Officer, or online go to: www.ftc.gov/idtheft or call 1-877-ID-THEFT (438-4338)
What if I am the victim of a crime?
You may be eligible for compensation from the New York State Crime Victims Board. Compensation applications and information brochures may be obtained at the East Aurora Police Station. For more information call 1-800-247-8035 or online go to: www.cvb.state.ny.us
Where can I obtain information about Sex Offenders that may be living in the area?
The East Aurora Police Department monitors any registered sex offenders that may be living in the jurisdiction and, in conjunction with the school system may notify vulnerable entities of the presence of a registered sex offender living in the area. In addition sex offenders, depending on the level, need to meet certain requirements as established by law, such as notification of residence or registering with the local law enforcement authority. For more information, or to check the Sex Offender Registry go to: www.criminaljustice.state.ny.us or www.nsopr.gov
What is NY-Alert?
NY-Alert is New York State’s “All-Hazards and Notification System” offering one-stop shopping through state, county and local emergency service agencies. You can receive emergency information such as weather alerts or road closings through your computer, cell phone, fax or almost any other type of communication device. For more information or to sign up go to: www.nyalert.gov
How can I be contacted by the police if there is a problem after my business has closed for the day?
After responding to an alarm, or after a routine business premise check officers on may come upon a problem or concern, such as a closed, but unlocked door, or broken window where the owner, or designee, needs to be notified. After Hours forms can be filled out and submitted to the East Aurora Police Department for future reference. Click here for directions and a copy of the form.
How would I seek employment as a Police Officer or Public Safety Dispatcher?
Both positions are civil service titles and therefore all hiring is pursuant to state and county civil service rules and regulations. For more information go to: www.erie.gov
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Through an effort to consolidate and reduce duplication of services, the Village of East Aurora has joined with the Town of Aurora to perform building and zoning services.
Building and Sign Permit applications are available at the Town of Aurora Building Department located at 5 South Grove (corner of Main).
Exceptions are an Application for Development Plan, Banner Permit, Special Permits (i.e. restaurants and outdoor dining),Temporary Use Permits (i.e. outdoor displays, parades, walk-a-thons, etc.) These application forms are available at Village Hall, 571 Main Street (corner of Paine) or by clicking here.
The Village Board will still make final determinations on development plans and special permits; the Village Planning Commission will still review, upon referral, development plan submissions; the Village Zoning Board of Appeals will still decide applications for variances. Click Here to review the Village Building and Zoning Code.
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Where can I get a recycling container?
Recycling Containers are available by contacting Waste Management at 496-5000 or 1-800-422-4040.
I didn’t get a Collection Guideline from the Village, where can I get one?
Collection Guidelines are available by clicking here. Or you may pick up a copy at the Village Clerk's Office located at 571 Main Street or at the Department of Public Works garage located at 400 Pine Street Extension any weekday from 7:00 am to 3:30 pm (652-6057). We do not deliver or mail them to residents.
They didn’t take my yard waste—I have eight cans out front.
Yard waste is picked up with your regular garbage and is included in your four can limit. If you put out 2 cans of garbage, Waste Management will take two cans of yard waste (total of four cans). You may also bring your yard waste to the Department of Public Works compost site on Saturday between 9:00 am and 2:00 pm to be recycled. The DPW compost site is only open on Saturdays between April 7th and November 3rd. Watch for the signs on Pine Street Extension directing you to the dump site.
I want to clean my basement out. What do I do with all my trash?
Depending on the amount of trash you have, either call Waste Management at 1-800-422-4040 and get a dumpster, or purchase $1.00 tags from the Village Clerk's Office so you can set out more than four units. This would be put out on your regular weekly garbage pickup day.
I need to empty my parents' home. How do I get rid of all this stuff?
Depending on the amount of trash you have, either call Waste Management and get a dumpster, or purchase $1.00 tags from the Village Clerk's Office so you can set out more than four units. This would be put out on your regular weekly garbage pickup day.
They didn’t take my brush, and they have been out for three weeks.
Sticks to be chipped by the Department of Public Works should be bundled and tied and set out on Monday morning for pickup between April and November. Sticks placed in a can should be level with the top of the can for pickup by Waste Management.
I have some concrete. Where can I get rid of it?
You can bring it down to the Department of Public Works recycling area and drop it off between 7:00 am and 3:30 pm Monday through Friday. Please stop in the office to let us know what you have.
I have paint cans. How can I get rid of them?
If the cans are empty, put them in your garbage can/bag. If they have paint in them, lift the lids to let the paint harden and then put them in your garbage can/bag. If they contain oil-based paint, take them to a hazardous waste drop-off site. Call Erie County Hazardous Waste Hot Line for information on dates and locations at 858-6800.
I have a lot of old books (magazines, encyclopedias, law books, etc) that I need to get rid of:
They can be set out with your regular weekly garbage pickup. You are allowed to put out 100 lbs. of bulk trash per week. Magazines would be put out with newspapers (loose in a blue box).
I have a waste propane tank. How can I get rid of it?
Call Erie County Department of Environment & Planning (DEP) at 858-6800.
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I think my sewer is plugged. It's making a funny noise, it smells in the basement, and there is stuff coming out of the sewer pipe.
Call the Erie County Sewer District #3 Southtowns Office at 823-8188 first before you call a plumber. This number is manned 24 hours per day, 7 days a week.
Sewer taps are handled by Erie County Sewer District #3, Southtowns Office. A copy of the rules and regulations can be found here.
Erie County Sewer District #8 encompasses the Village of East Aurora and Town of Aurora. An explanation of the 2009 sewer tax rates can be found by clicking this link.
Where is the vent/sewer cleanout in front of my house?
We do not have this information, but you should be able to find it in your front lawn. Look in your basement to see where the line goes through your basement wall.
What are all the blue marks out in front of my house?
Why are there flags stuck in front of my house?
The Village will be doing some work in your area and we must mark the location of the water and sewer lines in front of your house.
Where can I get information about a backflow preventor?
The foreman in charge of water,Jeremy Ling will be happy to help you. Jeremy can be reached at 652-6057.
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The tree in front of my house has lots of dead branches in it. Can you cut it down or trim it?
We can check the tree survey to see what the recommendation is. Contact the DPW Crew Chief Russell Witt (652-6057) to see if the status of the tree has changed since the survey was done. After all information has been analyzed, a determination will be made as to what action should be taken, and someone will contact you.
I want to get a tree through the tree program. How do I get a tree?
Call the Department of Public Works at 652-6057 and put your name on a list of residents interested in getting a tree through the program. You will be contacted for the next round of tree planting (either in the spring or fall).
I hate the tree in front of my house. It's messy, drops lots of leaves, and I want it gone. Can you cut it down?
The Department of Public Works does not cut a tree down because the homeowner does not like it. If the tree is in the "public right of way" and poses a hazard to the public or is causing sewer problems, we will cut the tree down.
The Village removed a dead tree at my neighbors, why not mine?
If a tree is in the Village (public) right-of-way, it is our responsibility to trim or remove. This right-of-way area varies from street to street, and the data is on file at the Department of Public Works. You can contact them at 652-6057
When will you grind the stump out in front of my house?
The Department of Public Works usually grinds stumps in the spring (depending on the weather, etc). We will grind the stump, remove the debris, refill the hole, and then topsoil and seed the area for you.
When will the leaf truck be on my street?
It takes approximately one week for the leaf truck to cover the village. Please rake leaves to the curb, not into the street. Please do not wait until the last week of pickup to rake leaves.
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Chapter 223 of the Village Code states that property owners are responsible to maintain and repair sidewalks adjoining their land, and are responsible for removing snow, ice and other obstructions. Following a significant snow storm, when the snow is at least 6” deep, and after we have plowed the streets, we will attempt to clear as many sidewalks as possible as a public service. If we receive notice of a dangerous or hazardous sidewalk, we will contact the property owner to remedy or repair. If nothing is done, we will make the repair and bill the cost back to the property owner.
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Who takes care of Sinking Ponds?
Sinking Ponds is a wildlife sanctuary. The Village does not perform any maintenance on the property.
The street light is out on my street. Can you fix it?
Street lights are repaired by NYSEG. Using the reference number on the pole and a street address, you can contact NYSEG directly at 1-800-572-1111.
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